Privacy Policy

We are committed to protecting your personal information and privacy

Privacy Policy

Sanwariya Traders ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency in our data practices. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us:

  • Account Information: Name, email address, phone number, delivery address
  • Payment Information: Payment method, billing address, transaction history
  • Order Information: Products purchased, order dates, delivery preferences
  • Communication Data: Messages, inquiries, feedback, and support tickets
  • Profile Information: Preferences, wishlist items, saved addresses
Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Device Information: Device type, operating system, browser type, IP address
  • Usage Data: Pages viewed, links clicked, time spent on site, referral source
  • Location Data: General geographic location (country/city level only)
  • Cookies & Tracking: Session identifiers, preference settings, tracking pixels
  • Analytics: Interaction patterns, search queries, conversion events
Information from Third Parties

We may receive information from:

  • Payment Processors: Transaction verification and fraud prevention data
  • Delivery Partners: Tracking updates, delivery confirmations
  • Social Media: If you login via social media accounts
  • Analytics Providers: Website usage statistics and performance metrics

How We Use Your Information

We use the information we collect for various purposes:

Order Processing

Process purchases and deliver products

Customer Support

Respond to inquiries and resolve issues

Personalization

Customize user experience and recommendations

Marketing

Send promotional offers and newsletters

Security & Fraud

Prevent fraud and ensure account security

Analytics

Analyze trends and improve services

Data Protection & Security

Security Measures

We implement robust security measures to protect your information:

  • SSL Encryption: All data transmitted via HTTPS with 256-bit encryption
  • Secure Servers: Data stored on secured servers with regular backups
  • Access Control: Limited employee access to personal information
  • Payment Security: PCI-DSS compliant payment processing
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Data Minimization: We collect only necessary information

Cookies & Tracking Technologies

How We Use Cookies

Our website uses cookies and similar tracking technologies to:

Session Cookies

Maintain your login and cart during browsing

Preference Cookies

Remember your settings and preferences

Analytics Cookies

Track site usage and performance metrics

Marketing Cookies

Enable targeted advertising and retargeting

Cookie Control: Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can disable cookies in your browser settings, but this may affect site functionality.

Third-Party Information Sharing

We Share Information With:
  • Service Providers: Payment processors, delivery partners, analytics providers
  • Legal Requirements: When required by law or government authority
  • Business Transfers: In case of merger, acquisition, or asset sale
  • Fraud Prevention: With security partners to prevent fraudulent activities
We DO NOT:
  • Sell your personal information to third parties
  • Share data without your consent (except as required by law)
  • Rent or lease your personal information
  • Use your information for purposes not disclosed in this policy

Your Privacy Rights

You have the right to:
  • Access Your Data: Request a copy of the personal information we hold about you
  • Correct Information: Update or correct inaccurate personal information
  • Delete Your Data: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out of Marketing: Unsubscribe from promotional emails and newsletters
  • Data Portability: Request your data in a portable format
  • Withdraw Consent: Withdraw consent for data processing at any time
  • Lodge Complaint: File a complaint with relevant data protection authorities

To exercise any of these rights, please contact us at privacy@sawariyatraders.com with your request and necessary details.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements
  • Maintain business records

Retention Periods: Account data is retained for the duration of your account + 7 years for tax/regulatory purposes. Transaction records are retained per legal requirements. Marketing data is retained until you opt-out.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18 years old. If we become aware that we have collected information from a child under 18, we will take steps to delete such information immediately.

Parents/Guardians: If you believe we have collected information from a child, please contact us immediately at privacy@sawariyatraders.com

Contact Us & Data Requests

For Privacy Concerns or Data Requests:

Email

privacy@sawariyatraders.com

General Support

support@sawariyatraders.com

Phone

+91-XXXXXXXXXX

Response Time

Within 30 Days

We will respond to all privacy-related inquiries within 30 days or as required by applicable law.

Policy Changes & Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email of significant changes
  • Request your consent if required by applicable law

Continued Use: Your continued use of our website after changes constitutes your acceptance of the updated Privacy Policy.

Privacy Quick Facts

SSL Encryption

256-bit HTTPS

Data Sold

Never

Cookies Required

Minimal & Necessary

Data Response Time

30 Days or Less

Last Updated

June 2024

Support Available

24/7