Returns & Refund Policy
Overview
At Sanwariya Traders, we are committed to ensuring complete customer satisfaction. If you are not entirely satisfied with your purchase, we offer a hassle-free returns and refund policy within a specified timeframe.
Return Window: 5-7 Days
You have 5-7 days from the date of delivery to initiate a return request. The return window is calculated from the date the product is delivered to your address, not from the date of purchase.
Example: If your product is delivered on June 1st, you can initiate a return up to June 7th (5-7 days window).
Eligibility Criteria
To be eligible for returns, the following conditions must be met:
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Within Return Window: The return request must be initiated within 5-7 days of delivery.
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Unused & Unopened: The product must be in its original, unopened condition (for packaged items).
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Original Packaging: The product should be in the original packaging with all tags and labels intact.
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Quality Issues: For damaged or defective products, returns are accepted even if opened, provided the damage is evident.
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Valid Proof of Purchase: You must have a valid order confirmation or receipt.
Products Not Eligible for Return
The following items are generally not eligible for returns:
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Perishable items (fresh produce) that have been opened or consumed
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Products past their expiration or best-before date
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Items with visible signs of usage or wear and tear
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Products returned after the 5-7 day window
How to Initiate a Return
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Step 1: Contact Us
Log in to your account and go to "My Orders" or contact our customer service team at support@sawariyatraders.com within the 5-7 day return window.
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Step 2: Submit Return Request
Provide your order number, reason for return, and upload clear photos of the product and packaging if applicable.
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Step 3: Return Approval
Our team will review your request and notify you of approval within 2-3 business days. You will receive return shipping instructions.
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Step 4: Ship the Product
Pack the product securely in its original packaging and ship it back using the provided return label. Return shipping is FREE for eligible returns.
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Step 5: Refund Processing
Once we receive and verify the returned product, the refund will be processed within 5-7 business days to your original payment method.
Refund Process
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Full Refund: The product price will be fully refunded for eligible returns in original condition.
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Partial Refund: A partial refund may be issued for items with minor wear or damage caused by the customer.
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Original Shipping Cost: Original shipping charges are non-refundable unless the return is due to our error or product defect.
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Processing Time: Refunds will be credited to your account within 5-7 business days after inspection.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
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Report Immediately: Contact us within 24-48 hours of delivery with clear photos of the damage.
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Full Refund or Replacement: We will offer a full refund or replacement at no additional cost.
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Return Shipping: We will provide a free return label and process your claim immediately.
Exceptions & Special Cases
Certain situations may warrant exceptions to this policy:
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Quality Guarantee: Products failing our quality standards can be returned at any time.
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Allergic Reactions: If you experience allergic reactions to a product, we offer returns/refunds regardless of timeframe.
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Our Discretion: We reserve the right to approve returns outside the standard policy on a case-by-case basis.
Contact Our Support Team
If you have any questions about our returns and refund policy or need assistance:
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Email: support@sawariyatraders.com
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Phone: +91-XXXXXXXXXX
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Availability: 24/7 Customer Support
Note: This return and refund policy is subject to change without notice. Any changes will be updated on this page. Your continued use of our services constitutes acceptance of the updated policy.